Feb 202010

trouble

I get so many e-mails from my readers that are jumping up and down over the great deals they scored using coupons. But I also get several from those of you who have troubles and walk out of the store feeling humiliated, confused and upset because the store did not honor your coupons. I wish I could answer each and every one, and I do try- but I thought I would do a post that may offer some advice.

STAY VERY CALM & COOL
Although these situations can be frustrating to the point that you want to pull your hair out and scream at the top of your lungs- this gets you absolutely nowhere. If you let the situation frustrate you- you are more likely to forget points you want to make so that a cashier or manager can better understand the coupons you are presenting. 

DEAL WITH MANAGEMENT
If the cashier is obviously not going to accept your coupons no matter what you say- ask for a manger and stop wasting your breath. You may very well get the same reaction- but you may as well deal with management. If you consistently have problems using your coupons- seek out a member of management at your store BEFORE you shop. Show them what you plan to do and the coupons you plan to use. You may as well see if they are going to have a problem with what you plan to do before you do it and maybe you can state your case calmer than you could with a line full of people behind you.

ONE COUPON PER PURCHASE
Know everything there is to know about what the wording on coupons means. When you understand it 100% you are more able to argue your points with conviction and confidence. Many of you who bought the body wash and razors together had trouble using the $2/1 on a razor along with the Free body wash coupons. Or were only able to use one coupon in a transaction and were told one per purchase means one per transaction. This is so not true.

If it had been me having these problems I would have asked them to show me on the Olay coupon where it said I won’t qualify if I use a coupon on the razor? At that point I am sure they probably would have played the ANNOYING “one coupon per purchase” card that so many of them fail to understand the meeaning of.

Personally I always make sure I have a printable Target coupon on me that carries the “one per transaction” wording on it and explain to them that there is a huge difference. Then I would hold up 1 item and say this is a “purchase” and then do a wave around all my items and say “these are my purchases!“. You should also take a look at the post HERE by The Krazy Coupon Lady in regards to the infamous “one per purchase” wording on Qs.

THE FINAL WORD
If you have tried everything and you still aren’t solving your couponing troubles with your store- it is time to take action. Call or write guest services and tell them the situation at the store. Have names, place, dates, times, etc for them. Be as detailed as possible. If corporate doesn’t know about a problem- how can they be given a chance to solve it? These are just a few of my thoughts and some advice I have. If other readers want to share any tips on how to deal with troubles at the register, or what you have done to solve them- please feel free to comment.

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10 Responses to “Troubles at the Register”

  1. Carissa says:

    The following is an email I had to email out to corporate several weeks ago and their response.
    It was a very bad experience and the manager was clearly ignorant when it came to coupons.

    I would like to inform you of the poor customer service I received last night at my local store, mostly related to ignorance.
    I implore you to educate your managers and staff about coupon usage and redemption. But, maybe YOU are just as ignorant of that issue as well! Allow me to educate you on the wonderful world of coupons! Everybody wins! NO ONE comes out the loser when coupons are used and redeemed! The more coupon friendly and accommodating a store is, the more business it generates!

    Coupon redemption: Why are coupons not reimbursed??? Ron, the manager did not want to take my manufacturer coupons, and made several excuses why he couldn’t. First, he told the cashier she was not supposed to adjust down a coupon (your coupon policy online states, and I quote, “Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.“) Ron then came over to look at the items and coupons. I had 6 bars of Johnson & Johnson soap, and 6 manufacturer coupons I clipped from the coupon insert that comes in the Sunday Paper. He said he could only take 1 coupon. But I had 6 items and a coupon for each item! He said the coupon says 1 per purchase. Ron believes that a PURCHASE is the same as a TRANSACTION. And that is wrong information. I can use however many manufacturer coupons I can find, as long as I abide by the language printed on the coupon. The coupon did not state one per transaction. A transaction and a purchase are 2 totally different things. Please inform Ron of this matter! I used 1 paper coupon per item I purchased! He made a comment that coupons are rejected and not reimbursed. What??? He is really not well informed about the life of a coupon once it leaves his store. I don’t know what company you use for your coupon clearinghouse, but unless it’s a FRAUDULANT coupon, it WILL get reimbursed! Even your own TARGET COUPONS get about 70% – 80% reimbursement! I do understand that!

    Yes, my coupons allowed me to get items for free. But that is not a bad thing, for me (the customer), for the local Target store, or for you, the corporation, and certainly not a bad thing for the manufacturer! The manufacturer is stoked that his products are being bought and flying off the shelves! The manufacturer pays big bucks to have his products on your shelves! And the faster it flies off the shelves, the more shelf space he may be allotted! The manufacturer pays money to have his coupons printed and distributed. He wants his coupons to get redeemed!!! Your store gets reimbursed for that coupon, so nobody loses out! In fact, Target comes out better! As the coupons were adjusted down and Target will get full reimbursement for that coupon!

    Coupon Fraud: Yes, it is a serious offense. I teach all my “students” about this! I teach classes on “Extreme Couponing” in my local area. Coupon fraud is a federal offense. Jail sentences up to 17 years or fines up to several million dollars have been sentenced. So, how does a store guard against this? Stop being ignorant about coupons! Get educated! There is a whole (not-for-profit) corporation dedicated to informing and enforcing coupon regulation. The Coupon Information Corporation. There’s a list of all the current manufacturer coupons that are found to be fraudulent and some even offer rewards for information!

    Your managers are very skeptical about accepting coupons and get flustered and frustrated with me, the customer, who is doing everything by YOUR RULES that are plastered online. Ron, the store manager didn’t know the coupon policy is found online! Your managers are not well informed, and express their frustration to me, the customer. That should NEVER Happen! A manager is to take care of their customers, not get flustered and irritated with them.

    I was not upset during this whole transaction. I was patient, and kind. I was more confused than upset. Don’t you realize that accepting coupons really helps the store and corporation? Especially with the coupons that the store adjusts down! Those coupons are sent for redemption and are reimbursed the FULL FACE VALUE of the coupon PLUS $0.08 EACH! That is not ethical to me and I don’t agree with this policy, but it IS your policy and I will abide by it, but your stores are not letting me!!!! Target just made money off of me and you’re managers are not allowing it?

    Again, I stress the importance of educating your managers and staff about Target’s Coupon Policy, coupon redemption, reimbursement and coupon fraud.

    Thank you for your time.
    I look forward to your response to this matter at your earliest convenience.

    Target’s Response
    I’m glad you’ve taken the time to write us about your experience. We’re sorry you didn’t receive the type of service you’ve come to expect at Target.

    We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our services. Hearing your comments is very important to us, and I’ve shared them with the Nashville East Store Leadership team for further review.

    Our Guest Experience Leadership team is dedicated to providing you with the service you deserve. If you ever have any questions or concerns about our merchandise or services, please visit the Guest Service Desk and speak with the Guest Service Team Leader. They’ll do their best to help you. You can also call our Guest Relations team at (800) 440-0680. Either way, we’re here to help!

    Thanks for helping us make Target even better.

  2. amy says:

    How do any of you guys deal with the whole “we can’t take it becasue thats not the item on the picture?” that has happened to me quite a few times in the past week and everytime i try to explain that it says “ANY” of such and such item they just don’t get it! and neither do the customer service managers!
    I also sent an email out to corporate but they sent me back a very vague and almost pre-written message that did not help me out AT ALL!

  3. Kim A says:

    Last time I called guest services they asked me to call from the store to help identify the parties involved and resolve the matter all together…that way the he/said she/said game is avoided.

  4. Anna D says:

    I have a problem with a certain Target taking TARGET coupons, yes, the same ones posted on their own Target website. I try very hard and avoid the store and drive 20 minutes out of my way if I really want to work a deal. I tried emailing corporate as well and it was the same blanketed statement that they give everyone else.

  5. Nicole says:

    To Ann-
    I would make sure to point out that the picture is an example of the type of product. If you are interrupted wait for the cashier/manager to finish and then point out that you were making a specific point and would like to make it before a rebuttal is issued. I would also point out that customer service is about listening to the customer before making a judgment call and you would appreciate it if you were listened to as you gave him/her the same courtesy.

    Make the point that (example) Just because Nabisco issues a coupon for $1/1 Nabisco Crackers (says the wording) with a picture of Ritz crackers doesn’t mean that you have to buy that specific item, it says Nabisco, not ritz. If you aren’t heard You should certainly speak to management (calmly and affirmatively) about this situation and point out that the fine print is the part that should be looked at. It specifies sizes, quantity, brand, and a whole lot of other things that are used in the coupon clearinghouse prior to redemption with the manufacturer.

    Absolutely, if you can’t get your point across to a manager speak to corporate with the same distinction. Be professional but assertive. Hope this helps and please let us know if it works. :)

  6. I have had to call guest relations on several occasions. I carry a copy of the Target coupon policy in my purse which cuts down on the problems at the checkout. I am well known at my Target in Rosemont, Illinois. I sometimes think that all the cashiers eyes are rolling as I walk through the door with my binder. I have one cashier that shakes when she looks up and sees me standing there! I used to get harassed at the checkout but the management now knows that I will not hesitate to call guest services. I rarely get questioned now.

  7. You’re not kidding! I still have a headache after today’s trip!!!

  8. Kaity says:

    Hey I always have trouble when i try to use a B1G1 coupon and then a coupon for the other item. They always tell me I can’t use a coupon on it because its already free. I told them that it is still a purchase because they are ringing it up but they don’t listen. I recently went to CVS and tried to buy 2 covergirl products using a B1G1 coupon and a $1 off coupon and the manager would not accept the $1 off coupon. Is there anything I can say to make them understand that I SHOULD be able to use both coupons? Thanks!
    Kaity

  9. Carissa says:

    Kaity,
    Yes, you could say, “I am allowed 1 manufacturer coupon per item”, and place the BOGO coupon on 1 product, and say “this one is the free one”, and place the $1 off coupon on the other, and say, “this one is $1 off”.

  10. Lynn says:

    so even though the MQ mentions both items, i could still use 2 MQs? and ON TOP OF THAT 2 store Qs?

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