Aug 242010

It looks like there may just be some light at the end of the tunnel folks. I just sat down to check my e-mail and wow, there was quite a few from those who caught a local news story in Minneapolis  addressing the glitch of the register not recognizing when a coupon was off multiiples and automatically adjusting it down to the price of one item.

According to the news report, Target responded that this was the first they had heard of it. While that part of this report is extremely hard for me to hear, and likely to those of you who also spent a great deal of time collectively on the phone to Target Corporate trying to convey the problem, I am going to try and focus on the positive, and that is that this problem will likely be addressed and solved quickly now. What can I say, I am an optimist. ;)  Here is a link to the full article and news video on WCCO or on Yahoo News.

UPDATE: If you would like to know the circumstances under which most of these problems usually happen, please check out “The Tunnel is Still Dark” part of my post HERE, as it will give you examples of what you can watch out for when using coupons at Target.

-Thanks so much to Annette, Amy, Tiffany, Sarah & Mitchell and to all of those who have e-mailed me to make sure I caught this story! I caught it all right, thanks to the readers! :)

PrintFriendly and PDF


88 Responses to “There May be Some Light at the End of the Tunnel…”

  1. Corynne says:

    I wonder if there will be a lawsuit over this since it may be considered coupon fraud on the part of Target? Imagine if this happened just 1000 times a day across the country, maybe an average of .25 adjustment (it probably happens WAY more than that!) that amounts to $250 a day, $7500 a month, $90,000 a year!!! Wow, that adds up! Even half that is a year’s income for many families!

  2. Rachel says:

    So glad to see this! They’ve been making a ton of money off cheating their customers on coupons. I contacted customer service about the Scotch tape a few weeks ago, and I also contacted 3M about it. And they lied to the reporter! Ha. Target is gonna have “some ‘splainin to do”!!!

  3. Sol says:

    I love to shop at Target with my coupons. I hope they fix this problem as soon as possible!

  4. Glad this is making it to the media. The problem is NOT fixed by any means. I went to Target today and had a coupon for $2 only take off $.97. Luckily I caught it immediately and my cashier had to call over the manager because she didn’t know how to fix it. They did key in the $2 off though. But MAN, if you don’t watch like a hawk, they slip right past. And it’s really annoying to have to keep such a close eye!

  5. Christy W says:

    I went to Target today in Centerville, GA and for once had NO problems with my coupons. She scanned each one individually and the computer did NOT adjust the price of any of my coupons. I am impressed and hope this continues!

  6. Nicole says:

    I emailed the reporter for this article and forwarded her my emails to Target and their responses regarding this problem. She informed me that they are doing a follow up story and may use anything she has received to get the story some attention as many other people have done the same. Thought that was interesting.

  7. Gery says:

    I was @ Target today and bought 6 tubs od Huggies wipes and gave 2 MQ of $2.50/3. And guess what….it scaned $1.99 off..So I tell the cashier that its $2.50 and she tells me but they are $1.99. I tell her its $1.99 each the cpn is for $2.50 on 3. So the manager came and adjusted the cpn.

    They r a bunch of liers, they have known about this problem for a long time. I hope the target gets this fixed.

  8. Amy says:

    Hey guys… thanks to all of you who have called and emailed WCCO. They are running a follow up today at 5pm. I know yesterday it aired multiple times. It really is a wide spread issue and I’m hoping it gets resolved quickly. Pretty sure I will be boycotted from Target so you all may have to do my shopping for me!

    We went today and shopped and of course it was not fixed. What is most frustrating to me is the response of being unaware until WCCO contacted them. Nice try. But no. Today I was hoping that at least there may have been a quick meeting at the store level. You know, email from corp telling the stores, ” We have a register issue. Please make sure all your employees are aware and watching for the value of coupons to be deducted correctly”. From what I experienced and am hearing that did not happen.

    Pray for a positive out come…. and my home NOT to be egged and spray painted with big red bulls eyes!!

    Amy

  9. DP says:

    Amy,

    We got your back :) Good for you!! Now, if only we could do something about their opinion of BOGO coupons…

  10. Andrea says:

    I’ve written to the producer of the article to do my part in highlighting this issue about Target. It’s not all the time that the media is giving such stuff attention and would encourange all to drop the producer a note, especially where you’re from and which store you’re having problems, so that the producer has some sense to the magnitude of things and would not take the “Target said it didn’t know about the coupon problem until WCCO called them” crap. I’ve already done my part writing to Target corporate on this and now I’ll do my part to inform the producer of my problems with Target. It’s just an email and would surely take up less time than going to CS to get back your coupon value. Just a suggestion.

  11. Jen says:

    Wow, I wish I had been keeping track better these last few weeks! There were so many times when I’d get home and think, “wait, wasn’t there supposed to be a coupon for $x.xx amount on here” and thought it was my mistake! Who knows how much they got out of me!

    I saw this story on WCCO last night and I’m thrilled to hear they’re doing a follow-up. I just wish there was some recourse for those of us who didn’t catch it in time.

  12. I just e-mailed Paula (producer of the story on WCCO) to let her know of my experience shopping at Target TODAY. Her e-mail is pjengelking@wcco.cbs.com if anybody else wants to write her. I highly suggest it.

  13. Amy says:

    Here is the link to the follow up:

    http://wcco.com/local/target.still.shortchanging.2.1879428.html

    There is a written story and a video to the right. Please pardon my 12 chins……..

  14. Julie says:

    Well I had the worst shopping trip at target ever. First the cashier wanted prior manager approval before even scanning any of my coupons. Manager said all was fine. So he started scanning. Well for some reason they were beeping and just not scanning. I have never had this problem before. So then I had two of the campbells healthy harvest $1 coupons. The first one scanned at .91 and the second one scanned at .50 cents. What!?! So then the cashier told me I couldn’t use the MQ because I used the .50 cent target coupon. By this time I was so horribly annoyed. So I said give me the $1 coupons and I will take them to customer service. I was not in the mood to train the cashier on the usage of a mq and a Target Q. Then I went to meijer. Bad experience there too. It was a bad coupon day for me. I think I am going to take a break. Well…. ok maybe after I get more 25 cent spagettios :)

  15. DP says:

    @ Amy,

    I just emailed Paula the letter I wrote to Target on July 28th, further supporting evidence that Target is well aware and has been for a long time the problems they have been having.

  16. Elektra says:

    Target is so full of crap. They definitely knew of the problem. I believe this was a deliberate attempt on Targets part to curb the overages/freebies (with or without Gift Cards). The value on coupons is in the barcodes and should never ring up incorrectly unless the barcode is wrong to start with. Target needs to fix the problem and spend some time & money educating their employees. It would be nice if they let the employees know that Target gets paid for the coupons so it’s a form of payment just like a check, credit card, cash or gift card. I’m so tired of cashiers and managers coming up with ridiculous reasons as to why they won’t accept my coupon. One day it’s one answer, they next day it’s something else.

  17. Sarah says:

    I filed a complaint with the BBB tonight. At closing time with two children under the age of 2 it is hard to read Targets receipts to make sure every thing went through. Again missing and rounded down coupons. It was only $4.97 tonight. It doesn’t even pay for me to drive back their tomorrow. I’ve caught bigger mistakes at the store in the past to have them fixed, then to get home and notice that their was still $2-3 missing or rounded down that I didn’t catch while I was being rudely treated by customer service. I’m tired of this. I gave them my receipt numbers and gave them detailed list of the coupons that were missing and rounded down. We will see what happens. I would actually loose money driving back to the store, and I’m sure that in 3-4 weeks they will tell me “that their is nothing they can do” when I head back that way. I’m not shopping their anymore until it gets fixed.

  18. Simona says:

    yes i have noticed this and when i went to complain about it they said they can’t do anything. I’ve had them take all of my coupons but really the money was not taken off borth TARGET COUPON and MANUFACTURER COUPON. They should train everyone better

  19. Christy says:

    Went to Target yesterday, the $1 off two Fruit2O was reduced to 89 cents. I told the cashier he needs to change the coupon and he started with “that’s because it is on sale…” You all can fill in the rest of the 5 minute discussion because you have heard it before. I had the article about Amy with me and he read the headline and said he never heard of that before. Lo and behold another employee came over and adjusted the coupon. I emailed my story to Paula (the producer of the Amy story.) I told her I had a copy of my email dated Aug 11 to Target clearly explaining how the registers were reducing coupons. Went to Target today and although the register reduced two of my coupons, when I told the cashier he adjusted them without any problems.

  20. Bobbie says:

    I don’t live near a Target but everytime I go and use a coupon I find some kind om mistake on the recipt. The last time I didn’t even bother going back but if I’m ever in the store again I will show it to them.

  21. kay crail says:

    I have been complaining for months at the Target in Reno, NV. Many times have had to have customer service adjust my coupons correctly. Alway and excuse given. Have spoken to a manager there many times. I have been cheated out of $12.00 here and $8.00 there etc. so I alway shop coupons at Target in a separate shopping trip without buying non coupon items.

  22. Melissa says:

    What I want to know is what we have to do to get Walmart on board with this! I emailed our local news station with a copy of this story.. hoping Walmart will get noticed too! They are the worst with coupons!

  23. nanb says:

    I work for Target and on the Target Workbench site employees use there is a notice today to change the coupons to read the amount to the printed amount of the coupon and to apologize to the customer, that they are working on fixing the problem shortly!

  24. Susan says:

    I just stopped bringing my own bags into the store. I figured that is being counted as a Target Coupon and then it won’t take another coupon saying I’ve used too many coupons.

    Also the coupon for the Purina One dog food, free or $1.00 off the 6 oz bag, the register says I didn’t buy the item which I did. When the cashier pushes the K1 button to allow the coupon it clicks as though it worked but it didn’t. The amount it took off was 0.00. One cashier gave me a refund after I paid for everything without asking anybody anything. Other cashiers just said it wouldn’t work, so I told them to take the item off. I saved them for last because they were the least important on my list and I had coupons for everything.

  25. meckinzie says:

    I remember this happening a few times to me in the past…the most recently being a internet coupon for chef boyardee….I have receipt but dont remember how much the full cpn amount was for. I think the coupon was for when you buy 4 chef boyardee. Does anyone remember how much that cpn was for? It says we can bring back the receipts to the store and I actually will be going in the week or so.

  26. sara says:

    This happened to me again today in Lincoln Nebraska! I called customer service and wasted 10 minutes of my life. She told me it was a store issue and I needed to go back in there. Well we all known darn well that I am not going to haul my 2 small children back into the store for 50 cents. I would spend more in gas doing this…. I’m beyond mad at this point.

  27. Christy says:

    Response to Meckinzie: The Chef Boy R Dee coupon was for $1.50 off 4 cans, my Target reduced my coupon to $1.02 as that was the sale proce of one can of Beefaroni at that time in my location.

  28. Shelly T. says:

    I had a good, yet interesting trip at Target Saturday evening. First of all I used the $1/2 Tony’s Pizza coupon and it went through without any problems. Secondly I used several coupons and did stacks with Target and Mfg. coupon and NONE of my coupons adjusted down! They took off the entire value of the coupon. I was very happy!! I wonder if they finally have the register problems worked out or if it was just a fluke.

  29. Sarah says:

    Just an update. I had wrote the BBB about the last time I went shopping and when I got home I found out that I was shorted $4.97 in missing and rounded down coupons. I sent on Thursday night and I received my reply today in the mail(Monday). They sent me a $15 gift card and I was told “sorry for your disapointment.” “We use your feedback to help us make our stores, merchandise and services even better for every guest.”

  30. Reba says:

    Went to target in Wisconsin on Aug 29th and had the same problem. I had over $6 of manufacturers (Mostly $1 off and a few $0.50 off) coupons and a few Target coupons that were scanned at $0.05 off & $0.55 off on my final bill. All added up, it was about $4.50 they had cheated me out of. I called the store manager to notify and she said it was the 1st time she had ever heard about it. She didn’t do anything to correct the problem. I notified corporate headquarters, got the same response, but they at least mailed me two apology coupons for a total of $6.00, so I guess that covers the bill this time. Unfortunately, they have been doing this off/on for several months and are always “surprised” to hear that the coupons are not scanning correctly. Personally, I think they are committing coupon fraud. Not sure if I’m going to continue shopping there, even though I love Target.

  31. Joy says:

    Having had to return items just to get my “money back” because the coupons just did not add up, some did some did not, which has been so frustrating as the coupons I submit are “legitimate”. This has been going on for quite some time for myself. I have been paying attention when they scan the coupons because quite often they “scan” but not take off the coupon unless I object repeatedly “that the coupon did not come off my total” nothing is done. I only suspected it was computer error and not intentional. I have many receipts that I will recheck and return any items if I am not certain that I was given credit. I used to feel guilty about returning the items, but now not so much so. I am also a regular loyal Target customer.

  32. Rick says:

    I’ts obvious that most of these coments are made by well-meaning people. However, it is also obvious that most of these individuals have never worked retail in large “box type” outlets before.

    It is true that mistakes can be made buy all the Targets, WalMarts, Home Depots in the vast world of retail. But they are seldom, if ever, on purpose so get off of you silly, paranoid conspiracy theories!

    You have no clue as to how extremely well they do considering the hundereds of thousands of pricing details and variations etc. that must be detailed each and every day, hour, minutes and seconds of each day. (Computer systems are imperfect too)

    These stores are too successful and busy to fiddle-fart around with scams. Mistakes are made! Period! So get off your spoiled little (“I got screwed on my Scoth Tape deal”) butts and order your products via a third world country (if that can be done). Geeeze. . .

  33. Carrie says:

    I just found this string of commecnts today. I had my own experience with coupons at Target but I only talked to the manager and didn’t take it further. I had 20 coupons only 6 of which rang up correctly. I had 2 $2.00 off Raid coupons one of which rang up at 1.25, 1 at .75. I had Buy 2 Bic products get $1 off. It rang up as though it was buy 1 get 1 free. I didn’t realize all of the errors in time to have the cashier fix them but came back the next day and talked to the store manager since some of the overrings could cost the store money and I thought he would want to know and fix the system. He told me that they had a coupon service that automatically entered the coding and that they had nothing to do with it and couldn’t fix it on the store level. After showing him all of the calculations I had done which had a net result of the misrings totaling $5.61 that I was owed; he gave me cash to replace the money I was overcharged. I now carefully watch the register screen instead of loading full bags in my cart as I was used to doing.

  34. catnapped says:

    Problem is still ongoing…on Friday had two $1.50 off 3 cans of Campbells soup coupons adjusted down to $1.24 (price of one can). Didn’t notice till I got home so that’s 52 more cents they got for free. Have to watch them like a hawk from now on.

  35. Jamilla says:

    This still hasn’t been corrected, it happened to me last night…I bought three Huggies wipes priced at $1.99 each then used a $2.50/3 coupon but it scanned for $1.99. I pointed it out but the cashier was as clueless as ever! I then took it to Guest Service and a Manager came over and the same thing happened. He said it’s because the wipes are on sale. Needless to say, I left without the wipes however I emailed corporate this morning.

  36. Jamilla says:

    To make matters worse, when I got home I realized they didn’t scan one of my $1/1 healthy choice coupons so they owe me $1.00 too!

  37. Aly says:

    Just wanted to chime in that I wrote to corporate with specific examples of the continuing problems with the automated system and got this response today:

    “We’ve taken these comments very seriously, so thanks for bringing this situation to our attention. I’m sorry for any frustration and inconvenience.

    We are working to fix this error in our system. We apologize for any inconvenience this has caused our guests. Guests who do not receive the full coupon amount at the point of sale can bring their receipts to guest services for a refund of the difference.

    Thanks for writing. Your feedback helps us improve our service commitment to you.

    Sincerely,

    Cheryl
    Target Guest Relations
    http://www.target.com
    (800) 440-0680
    [THREAD ID:1-7KASAH]”

    I’m not sure how you can show you had the coupons or whether they will honor what you are saying or not, but thought this might help others out. I have 3 kiddos, one with special needs, and policing the checkout process is the last thing I want to do. I hope they do fix these problems asap.

  38. Caroline says:

    This coupon error happened to me on Sept. 26. I emailed Target and got the same automated response as Aly. This story was big news in August but even though the press coverage has faded, the problem has not gone away. We need to keep the pressure on Target or they’ll have no incentive to hurry up and fix it.

    Maybe it’s time for a follow up blog post?

Leave a Reply

(required)

(required)

Disclaimer: I am in no way affiliated with Target.com or Target, nor am I employed by them or compensated by them to publish content found on this site.
Technical support provided by Coupon Dad over at Lucky Dad Media