FYI - Emily let me know that she upgraded her Safari and in doing so is no longer able to print her Target coupons. And she pretty much got a (sorry nothing we can do about it) e-mail when she contacted Target. Seems as though the New Version of Safari is not compatible with the eCentives software Target uses. Just keep this in mind before you upgrade. You can also install another browser like Firefox though to use to print your coupons which may help. -Thanks Emily!
UPDATE: Mitchell has a possible fix for this:
Go to Safari, Preferences and click the Advanced tab.
Tick the box that says “Show Develop menu in menu bar”.
Go to the Target coupon site.
Click Develop, User Agent, then Safari 4.0.5-Mac.
The page will reload and you should be able to print your coupons!
-Thanks to Mitchell at FrugaFinders.com!
I was supposed to be wrapping presents tonight- but I got really caught up in trying to determine what is the source of the problem with those having trouble printing and found out something interesting that may help. I was reading on HCW that eCentives is User-Based, not computer based. Basically- if there is another user in your household, they can log on under their user name and print coupons as well.
That fact alone was very interesting- but I started thinking that maybe this may solve the problem for those who cannot print at all. By creating a new user account- you will be starting with a sort of clean slate and perhaps it is just some of your current settings that are interfering with your ability to print. I tried initially to just switch to my husbands user name and print with no success, so I started from scratch and here is how I got it to work.
I created a new user account for my husband on my computer with NO password AND made it an administrator account. I then set up my printer (chose my current printer I use as the default in control panel) I then went to eCentives- and was prompted to download the coupon activator and I downloaded it to my desktop- not a directory. After it was finished I closed all open windows and ran the activator from the desktop. When it was finished- I was able to print without any trouble.
When I accessed my browser (IE) for the first time it asked me all sorts of set-up questions and I sort of ignored all of them- setting up the most basic available. I also had to click the information bar below my browser to allow eCentives to run ActiveX.
It is worth a shot to try it & I hope it may work.
I have heard from many of you who are still having issues printing Target Qs and I can just imagine how frustrated you must be! I have scoured around on the internet and am going to list a few other things that I have found that may solve the problem for some of you. Maybe it will just take one thing or maybe it will be a combination of things- ie- use a different browser AND turn off pop-ups etc… I have my ear to the ground folks- and I feel your pain- if I hear any other possible solutions I will definitely post about them. In the meantime- any readers who have had this trouble and found a solution- please share your comment as it may help another.
*Update your Java. I usually get a little orange Java icon on the bottom right hand side of my screen that tells me if an update is available when I click on it. This may be similar in other platforms- so look for the little orange coffee cup icon on your desktop.
*If you are using Ineternet Explorer- try another browser or vica-versa. I have heard they will not print in Google Chrome at all.
*Try turning off your pop-up blocker when you are on the e-Centives site.
.Here’s what worked for me:
Download the coupon printer. Be sure to “save” it to your desktop and not to a local directory. Do not directly “run” the installer after it is downloaded. Instead, once you have the file saved to your desktop- close each and every window you have open. You should not have any open applications at all. Now try double clicking on the installer file on your desktop and going from there. I am crossing my fingers for you!
