So I spent some time this morning speaking to a supervisor on the phone from the Juicy Rewards Program. After our conversation, these are the conclusions I have come to.
1. For those of you that successfully participated in the Deal of the Day on 5/26, and redeemed points for the FREE Product coupon- Tropicana has every intention of honoring that order and getting you your free coupon.
2. Everyone who successfully participated will not only get their coupon, but should have been credited back 9 points as well. These points are not a refund (even thought it calls it that in your account), but rather a gift from Tropicana in addition to the original coupon for the inconvenience of their technical difficulties.
3. For people who successfully participated, you should have either gotten a pop-up screen to ask for address re-submission upon logging into your account to ensure the mailing of this coupon OR you should have received an e-mail with instructions and a link to re-submit your info. You may want to check your spam/junk folders for this e-mail. It should have been sent on 5/28.
4. If you did not get the email or the pop up screen- at that point you can call Tropicana Juicy Rewards at 1-888-289-2384 and they can verify that you participated and take your mailing info over the phone to ensure the receipt of the coupon.