Yesterday and today I received a few e-mails regarding some of you whose submissions for the recent $15 Olay MIR wyb 3 Body Washes were denied. I contacted them this afternoon to try and determine what was going on. I just received a call back from Alexis at Olay, who was very helpful and explained that in an unfortunate error- the SKU#s for the Olay Total Effects Body Washes (both sizes) and Bar Soaps were not added to the list of qualified products until late in the rebate period.
WHAT THIS MEANS
If you bought the Bar Soap or either size of the Total Effects Body Wash- it is likely your submission (receipt and form) will be returned to you along with a denial letter. It will depend on when you submitted your rebate. Since the error was not caught until quite late- unfortunately this will mean many of you who bought Total Effects or Bar Soap.
WHAT YOU SHOULD DO IF YOU ARE DENIED
Write a short note explaining that you know there was an error in the qualified items list and that your rebate is correct and re-submit. The rebates are handled by a 3rd party and they have now been informed of the error. The products accidentally omitted have now been added to the approved product list, therefore your re-submission SHOULD be honored without a problem. If for any reason your resubmission is denied again- at that point you should call Olay at 1800-285-5170 and they will handle your rebate personally.